Effective Epicor training is essential for businesses to leverage the full potential of the ERP system. However, the true value of your training efforts can only be realized when you measure its success. Knowing how to assess whether your Epicor training has been successful can help you identify areas for improvement and ensure that your team is utilizing the system efficiently. In this blog, we will explore the 5 key indicators you should track to measure the success of your Epicor training program.
1. Employee Engagement and Participation
One of the first indicators of training success is the level of engagement and participation among your employees. If your team members are actively involved in the training process, it’s a sign that they are interested in learning how to use Epicor effectively. Here’s how to assess this:
Track attendance rates for live sessions or online training modules.
Monitor participation in training activities such as quizzes, discussions, and practical exercises.
Look for employees who ask questions or seek clarification during the sessions.
High engagement levels indicate that employees see value in the training and are motivated to apply what they’ve learned. At Epicforce Tech, we recommend fostering an interactive training environment where employees can contribute and actively participate.
2. Knowledge Retention
The ability of employees to retain what they have learned during the training is another critical success indicator. If employees can remember and apply the knowledge from training in their daily work, it shows that the training program was effective.
Use assessments, quizzes, or follow-up tests to measure how well employees remember key concepts.
Track how frequently employees refer back to training materials or resources.
Look at how quickly employees can perform tasks they’ve been trained on without needing additional support.
Knowledge retention ensures that your investment in training pays off long-term. Ensuring that training content is clear, concise, and relevant to your business processes will improve knowledge retention across your team.
3. Improved System Utilization
The ultimate goal of Epicor training is to increase the effectiveness and efficiency of your business operations by getting the most out of the system. One key way to measure success is by tracking the improvement in Epicor system utilization after the training program.
Track user activity within the Epicor system: Are employees using more features or modules post-training?
Monitor the frequency and types of tasks completed in Epicor after training. For example, are employees running more reports, entering data accurately, or managing inventory more efficiently?
Evaluate the time it takes for employees to complete tasks: Is there an improvement in how quickly they can process transactions or complete reports?
When employees begin using Epicor more effectively and efficiently, it’s a clear sign that the training has had a positive impact. Epicforce Tech recommends creating a baseline for system utilization before training and comparing it to the post-training metrics.
4. Reduction in Errors and Support Tickets
Another strong indicator of successful training is a reduction in errors and the number of support tickets generated after training sessions. If employees are more confident in using Epicor, you should see fewer mistakes in data entry, reporting, and other tasks within the system.
Track the number of support tickets related to Epicor functionality or errors before and after training.
Monitor common user errors in the system: Are these decreasing over time?
Measure the time it takes for users to resolve issues on their own after receiving training.
A decrease in errors and support tickets shows that employees are able to operate the system with more confidence and independence. This translates to better overall productivity and less reliance on IT support.
5. Business Performance and ROI
The ultimate measure of success for any training program is its impact on business performance. If Epicor training is successful, you should see improvements in key performance indicators (KPIs) such as operational efficiency, profitability, and customer satisfaction.
Analyze operational improvements such as faster processing times, reduced cycle times, or improved decision-making.
Compare financial metrics: Has there been an increase in revenue, reduced costs, or improved margins since the training?
Look at customer satisfaction scores: Are there fewer errors or delays that impact the customer experience?
By tying the success of Epicor training to measurable business outcomes, you can directly correlate training efforts with business performance. At Epicforce Tech, we help businesses ensure that their Epicor training programs deliver tangible results that can be tracked over time.
Conclusion
Measuring the success of your Epicor training program is critical to understanding its impact and ensuring a return on investment. By focusing on the right indicators, such as employee engagement, knowledge retention, system utilization, error reduction, and overall business performance, you can make data-driven decisions to enhance your training efforts.
To get the most out of your Epicor training, work with experts who understand the intricacies of Epicor ERP and can provide tailored training solutions that meet your unique business needs. Epicforce Tech specializes in helping businesses improve their Epicor ERP systems and maximize the value of their training programs. Reach out today to learn more about how we can support your training efforts and drive better results.
For more information or to speak with one of our experts, feel free to contact us at:
(888) 280-5585
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By tracking these 5 key indicators, you can confidently assess the effectiveness of your Epicor training program and ensure it contributes to your business’s growth and success.
